By continuing to access the Cat Cow Pilates studio or website you are agreeing to comply with and be bound by the following Terms and Conditions of use, which together with the privacy policy, govern Cat Cow Pilates relationship with you in relation to the website and studio. The term ‘you’ refers to the user or viewer of our website/studio. We reserve the right to update, change or replace any part of these Terms and Conditions at any time. It is your responsibility to periodically check our website for changes. If you disagree with any part of these terms and conditions, please do not use this website.

MEMBERSHIPS​ - TERMS & CONDITIONS

By signing up to this membership, you agree to the following terms. This contract is between the member ("customer") and Cat Cow Pilates Ltd (“Cat Cow Pilates“).


8 WEEK MINIMUM TERM

New Memberships are subject to a minimum 8 week term contract after which, cancellation can be arranged anytime. This minimum term does not include any pause periods. Memberships cannot be upgraded/downgraded within the 8 week term. The customer acknowledges that all memberships will auto-renew at the expiry of the term. If the customer does not wish to auto-renew their membership & wishes to cancel their membership at the end of the 8 week term, they are able to cancel online. This is done by logging in to your user profile via the person icon on the top right corner of the website. Use the menu on the top left of the screen to select manage my membership. Via the Offering Tree app use the top left screen menu to navigate to the membership page and cancel there. Or you can email us at (hello@catcowpilates.com) and provide your cancellation date. Memberships will continue with scheduled autopay's unless cancelled.

Cat Cow Pilates Membership Terms + Conditions

Includes:

Membership | 2 Classes / Fortnight

Membership | 4 Classes / Fortnight

Membership | 6 Classes / Fortnight

• All Memberships operate on a 14 day autopay schedule from the credit card stored in Stripe (a secure system).

• Class credit must be used between renewal days, credits expire when membership renews, cannot be used for booking in advance of membership renewal day.

• Initial payment is charged at sign-up

• Membership activates from the date of your first booked class

• Second payment is billed 14 days after your activation date. Please email hello@catcowpilates.com if you would like to change your membership renewal day.

• If payment is not successful, your Membership will be paused and you will be unable to attend or book classes until your payment is successful.

• Late cancellations (less than 9 hours), and non-attendance to any booked session will result in a lost session/additional charge if all sessions are allocated.

• Weekly payment will be taken within 24 hours of the chosen date. If the date falls on a weekend day or a public holiday the time period will be within 24 hours from the start of the next business day. A dishonor fee may be charged if there are insufficient funds (we cannot provide a refund as this charge is made by our online payment provider Stripe).

• It is the responsibility of the member to book their classes in advance. Refunds or make up classes will not be given if a client fails to book ahead and classes are booked out. 

• Memberships may be subject to price increase and will be notified of one in writing 4 weeks prior to any change.

• Memberships are strictly non-transferable to other clients.

  CANCELLATION POLICY

• Class cancellations are the responsibility of the person booking the class and can be made through the online booking system, via your sign up email, or on the Offering Tree App, up to 9 hours prior to the scheduled commencement time for the class. Cat Cow Pilates will not accept cancellations by phone, e-mail or any other method other than by using the online booking system.

• Any cancellations after the 9 hour mark will be considered a Late Cancel. If you do not cancel your class and you do not attend, you will be considered a No Show. This includes classes you are added into from the waitlist.

• Members with weekly memberships will be charged the following fees for each Late Cancel + No Show. Late Cancel and No Show will incur a $10 fee.

• Members with a Class Pack will forfeit their class for each Late Cancel or No Show.

• Cancellation fees can be applied up to 7 days after the fact.

• By booking online you are agreeing to the late cancellation and no show policy.

• In exceptional circumstances we will waive our cancellation policy. Exceptional circumstances include self or direct family in hospital, death in direct family and natural disasters. Direct family refers to parents, siblings, spouse and children. In any circumstance other than these, the cancellation will not be waived.

• Fluctuations in traffic/day-to-day work/school/social/family schedules do not constitute and are not considered exceptional circumstances.

  NO-SHOW POLICY

  If you are booked into a class & do not show up & do not cancel, your will forfeit a pass & be charged a $10 fee.

  No-Shows usually happen for 3 reasons, so here are some ways to avoid a fee:

  1. Plans change & you can no longer attend.

  Solution: Open the Offering Tree App & cancel your booking as soon as possible, or via the website or your booking confirmation email.

  2. Dates get mixed up or your forgot.

  Solution: Open the Offering Tree App & on the 'Home' screen you will see three horizontal lines on the top left corner. Use this menu to open up the notification settings and make sure your notifications are turned on. A confirmation email is sent when you book so you know its locked in. You have the option to save this to your calendar. Or if we are going old school, write it in your diary, stick post it notes on your computer to help you remember!

  3. Not checking Waitlist notifications.

  Solution: Treat your waitlist like a booking. Assume you will be attending, keep an eye out for text/email notifications & have your activewear packed & ready to go. Plans change? Remove yourself from the waitlist ASAP. More info below. ​​​

  We understand sometimes cancellations & no-shows are unavoidable, but we need to be strict & consistent to keep it fair between members. In exceptional circumstances the cancellation policy will be waived. This includes natural disasters, death or hospitalisation of you or direct family members. Direct family refers to parents, siblings, spouse & children. The following do not constitute as exceptional circumstances - changes in daily routine including work, school or family schedules, traffic fluctuations, difficulty finding a park, booking/class time errors or forgetting to cancel within the timeframe.

  WAITLIST POLICY​

  What does it mean "Waitlist?"

  If the class shows as "WAITLIST", this means the class is fully booked but you can add yourself to the Waitlist. It is definitely worth jumping on, odds are you'll get moved into the class. You will only be charged if you get off the waitlist. Members get off the waitlist on a first-come first-serve basis.

  How will you be notified?

  Should a spot open up, you will receive an email & text confirming that you have been removed from the waitlist & added into the class. You do not need to reply to the notification, it is assumed you are attending & the system will automatically add you in up until 1 HOUR before class start time.

  Within 1 HOUR of class start time - Book yourself in

  If a spot opens up WITHIN 1 hour of class start time, the system will not automatically add you in. Instead, be proactive &  check if a spot has opened up on the website or Offering Tree App. If so, the class will show 'Register now'. You can then book the class as you usually would as the waitlist is canceled 60minutes before class.

  IMPORTANT - Treat your waitlist like a booking

   If plans change & you can no longer attend the class, it is your responsibility to REMOVE yourself from the waitlist. The 9 hour cancellation & 'no-show' policy applies. For example, if you don't remove yourself from the waitlist & are automatically added into the class within 9 hours of class start time, you will forfeit a pass when you cancel. If you not check your email or text notification & do not show up to your class, you will forfeit a pass.

  Beware - Early morning waitlists! 

  If you are on the waitlist for an early morning class, please set your alarm so that you have enough time to attend incase you have been added to the class overnight. If you would prefer a sleep in, remove yourself from the waitlist before your head hits the pillow to avoid losing a pass!

MEMBERSHIP SUSPENSIONS/HOLDS

Please provide at least 1 week's notice for membership suspensions. We are a small team and our social media inboxes are not always monitored. Email hello@catcowpilates.com for all hold requests. Option to pause for up to 12 weeks over a 1-year period with a minimum of 1 week.

CLASS PACKS

• 1, 5,10, and 20 Class Packs are valid for twelve months from the date of the first class booked.

• Extensions are only available upon sudden illness or injury, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. Session packs are non-transferable and non-refundable.

• Any non-cancellations or No Show will result in forfeiting that visit. If you do not attend a booked session or cancel within 9 hours of the class start time, you will be charged for the class.

INTRO OFFERS

• Intro Offers are available only once per person and cannot be shared, suspended or refunded for any reason.

• The activation date is the date of the first class booked.

• Our New Client Intro Offer is for the specified number of group Reformer classes valid for the specified number of days from the date of the first class booked. Available to new clients only.

• Clients found to be using multiple accounts to purchase our intro offers more than once will be charged at the price of a single casual class for all classes attended after the initial intro offer used. Additional penalties may apply.

​STUDIO DEALS AND SPECIAL OFFERS

Studio deals and special offers cannot be shared, suspended/extended or refunded for any reason. The terms and conditions listed with any studio deals and special offers apply.​

STUDIO TERMS & CONDITIONS

• Please read through the Terms and Conditions on our website thoroughly before enrolling for a class. When registering as a client at Cat Cow Pilates, you agree to the terms and conditions as laid out on our website, www.catcowpilates.com 

• We endeavor to deliver all our classes on time and as advertised, however classes are subject to change or be cancelled without notice. Cat Cow Pilates is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.

• Out of consideration for the teacher and other clients we ask that you arrive at least 3 minutes before the start time of the class.

• If a class you would like to attend is fully booked please sign up for the waiting list. Should a place become available then you will be added automatically before the scheduled class.

• A minimum of two people is required for a class to go ahead. You will be contacted via text or email should a class be cancelled and your session will be credited back to your account.

• Cancellations/rescheduling classes need to be made more than 9 hours prior when to your class begins. Late cancellations will incur a lost session for all class packs, casual classes and memberships.

• Sessions are not transferrable to another individual and cannot be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own sessions.

• Bookings are to be made via the Cat Cow Pilates website via the live schedule. We do not accept bookings or payments over the phone or in studio.

• To book into a class you must either have credit in your account from a class pack or membership, or pay at the time of booking. Classes are on a first come first serve basis and can be booked up to 14 days in advance.

• Age Limits: Clients must be a minimum of 14 years old to attend all Studio classes. Clients between the ages of 14-16 years old are required to get in touch via email at least 48 hours before booking in for your first class. We require some additional details such as emergency contact and any medical considerations to be provided before attending class. Email address: hello@catcowpilates.com

• Caw Cow Pilates is not responsible for the safekeeping of your belongings when attending a class in studio.

• Cat Cow Pilates has the right to refuse entry at anytime. Instructors reserve the right to turn clients away for any reason they deem necessary (for example, failing to follow the instructions given or presenting with a new injury that hasn't been cleared by a medical professional).

• Clients must follow the instructions given around how to use, operate and exercise on the Reformer and/or any other equipment that is used both in (and out if applicable) the studio. Failing to do so may result in you being asked to leave the studio and forfeiting your pass.

• Classes at Cat Cow Pilates may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. You agree to follow all instructions given to you by Cat Cow Pilates instructors and you acknowledge that any failure to do so will be at your own risk. Cat Cow Pilates is in no way liable for any injury, loss of property or death resulting from attending our studio.

• Because we rely heavily on social media for advertising, there may be times when the class is filmed or pictures are taken to be put onto social media. If you prefer not to be shown in our videos and pictures on social media, it is your responsibility to tell the instructor at the start of class. We have no control over clients posting content that shows other clients in the studio; we may reshare this content on our social platforms.

• By booking into and participating in a class you automatically agree to these terms & conditions.

​PREGNANCY POLICY

It is the client's responsibility to inform Cat Cow Pilates as soon as you are aware you are pregnant. If your pregnancy is uncomplicated and you feel good and well enough to exercise, you can join any of our classes throughout your pregnancy. Our highly skilled instructors understand the guidelines around exercise during pregnancy. We have bolsters and wedges to support you during class if you need and can always offer options and alternatives to accommodate you.

After 20 weeks, your instructor will offer you alternatives to lying on your back and support with bolsters or a wedge.

Warning signs to stop exercise and seek medical attention include:

• Chest pain

• Unexplained shortness of breath

• Dizziness, feeling faint or headache

• Muscle weakness

• Calf pain, swelling or redness

• Sudden swelling of the ankles, hands or face

• Vaginal bleeding or amniotic fluid loss

• Decreased fetal movement

• Uterine contractions or pain in the lower back, pelvic area or abdomen (potentially indicating pre-term labour).

Please let your teacher know if you experience any of the above.

All prenatal information is kept highly confidential.

PRICING & REFUNDS

• All prices are quoted in New Zealand Dollars ($NZD) and all transactions are processed in New Zealand Dollars ($NZD). Prices, products and offers include GST.

• All prices are correct at the time of online publication. Prices are subject to change without notice.

• We reserve the right to amend prices and printing errors.

• All purchases are final. Cat Cow Pilates does not offer refunds, transfers, suspensions or extensions on services or products for change of mind, change of address or any other reason. We will consider extensions on class packs upon sudden injury, illness with a medical certificate and pandemic-related lockdowns.

• All passes and memberships are non-transferable between clients.

• Cat Cow Pilates reserves the right to bill the client the cost of any additional bank fees which may incur from disputed or failed transactions regarding a clients account.

• All payments are processed through Stripe, which is a third party online payment system. Cat Cow Pilates has nothing to do with any additional fees that may be charged as a result to clients having insufficient funds during payments. Refunds through Stripe may take 7-10 working days and will go back onto the card that was used for the original purchase.

• Refunds will not be given unless goods/services are not provided and an extension on validity of Passes is not an option.